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[1] instead it could be modified to 'asklawyers' meaning that one could get a 2nd opinion / multiple opinions on the same question from different law firms. The pricing could be adjusted as $10/initial + $5/additional lawyer, with a free follow-up each. So $20 could get you answers from 3 firms with 1 follow-up each. Since 6 lawyers could have 3 different answers (possibly 7 :-)) to the same question, this might be a useful & cost-effective feature.
Yes we have thought of bundling the services into something like Ask 3 Lawyer for $25! or something like that. But that's phase 2.
[2] customer satisfaction after the follow-up question needs to be measured and rolled-up for that law firm for others to see.
Rating lawyers online is a tricky business. We could base the rating on a user's follow-up phone consultation with a lawyer, not just on the reply he received to his question. However, since the phone consultation transaction doesn't happen on our site (unlike ebay where the trade happens on the site itself), it will be difficult to verify whether the user actually did a phone consultation with the lawyer in question. We need to think about this a little more. |
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