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EAD not received month after being mailed

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Posted by nstan (7) 04 Apr 2018#1
My initial OPT was approved about 5 weeks ago, EAD was mailed about 4 weeks ago and there is still no sign of the card in the mail. I just requested a new card to be mailed as per instructions on the uscis website. Has anyone had similar experience? The new card request confirmation page says to expect someone to respond within 3 weeks from now, by then I will already be 2 months into my OPT, is this normal?

Will my new card account for the time passed and reset my OPT start date to a later date or will the new card have same old OPT start date?

Any information is appreciated, this is so nerve wrecking, thank you
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Posted by liline78 (17) 05 Apr 2018#2
to nstan:

wow, that is crazy.

I m also a F1 student waiting on the card that was mailed yesterday

1/ did you have to pay again the fee to get a new card, someone in my school told me you gotta pay the same amount of the application JUST FOR A CARD and i read that as well, crazy
2/ did you try to contact USCIS over the phone, if not, you SHOULD CALL and request the tracking number.. i read a lot of forums saying that they usually don t put the number on the website but they can tell you on the phone. I personally called this morning to have mine since i had so many issues getting their letters and since it has been mailed yesterday and wow, the answer was unbelievable 'we do not see that your case has been approved or that the card has been sent" . Why can I see it then?
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Posted by nstan (7) 05 Apr 2018#3
to liline78:

I didn't call, maybe I'll try that tomorrow, thanks for the suggestion.

I didn't pay anything more than the $410 that I paid initially when I applied last November.
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Posted by liline78 (17) 05 Apr 2018#4
to nstan:

good to know...
lol, i called like 20 times since february lol

on which website did you check the status of your application? and what was the last update?
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Posted by nstan (7) 05 Apr 2018#5
to liline78:

The uscis official website https://www.uscis.gov, I’m not aware of any other website where you can check the status. Last notice said card was mailed on March 5th.
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Posted by liline78 (17) 05 Apr 2018#6
to nstan:

ok

there is another one better, that is the only one that has shown that my case was approved and the card mailed yesterday... the other that you are talking about did not say anything about my case

set up an account at myaccount.uscis.dhs.gov
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Posted by nstan (7) 05 Apr 2018#7
to liline78:

I set up an account there but it's the same information as on uscis.gov
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Posted by liline78 (17) 05 Apr 2018#8
to nstan:

ok
then call them to get the tracking number!!! they should have it since it was updated on both websites
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Posted by nstan (7) 05 Apr 2018#9
to liline78:

Thank you for the tip, I'll do that tomorrow, I was wondering why there was no tracking number.
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Posted by liline78 (17) 05 Apr 2018#10
to nstan:

Any update?
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Posted by nstan (7) 05 Apr 2018#11
to liline78:

I called today, was put in waiting line with an estimated waiting time of 257 minutes, so I scheduled a call back and haven’t heard from them yet ...
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Posted by nstan (7) 05 Apr 2018#12
to liline78:

So, I finally got the tracking number and apparently USPS shows that my card was delivered, USCIS said that it wasn't returned to them, I'm calling USPS now to see if they know anything about a misdelivery, but based on my experience I would advise anyone to ask for a tracking number immediately when their card is mailed. Wish I had done that long time ago. Thanks liline78 for the advice!!!
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Posted by liline78 (17) 05 Apr 2018#13
to nstan:

Oh gosh!!!! That s terrible
On the myaccount.uscis you created Yesterday,
Do you see those steps:
-card picked up by usps
-card delivered ?
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Posted by driekske (31) 08 Apr 2018#14
to liline78:

Bonjour Liline (Vous etes Francais, Je suis Hollandais),

I see on the tracker you got your card. Toutes mes félicitations.

..Driekske.
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Posted by piyushest (41) 09 Apr 2018#15
How long it is taking to get the EAD approved these days? What center you guys mailed your case
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Posted by liline78 (17) 14 Apr 2018#16
to driekske:

Hello
Merci bien...it was not an easy process for me!!!
Good luck with yours if you haven't gotten it yet
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Posted by liline78 (17) 14 Apr 2018#17
to piyushest:

For me it was Potomac and about 80 days later I got the EAD...i read some people got it 137 days later...
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