@visup25, my current EAD is expiring next week and my renewal is still pending. I am about to raise and SR and it would be of great help if you can please answer the following 2 questions
a) Did you first create an account with USCIS, added one or both of your cases (I-765 and I-539), and then raised an SR on I-765 case OR did you just use directly use https://egov.uscis.gov/e-request/Intro.do
b) What did you fill under "Last Action Taken on Case" field?
Thanks a lot for all your help.