Katyljm...here's what I got in response to the namecheck question:
There is a # for the FBI, but I did a call to the 1-800# and had an Infopass appointment too. Ours, all 5, cleared within minutes of eachother and it was so fast. Then again we did have clearance in England before coming over.
Our dates are very close. I'd call your service center if I were you and ask.