szakhtar, yes talk to them on Oct 15th and you will get the service request ticket number. you should get the card within 30 days. If nothing happens, then call them again on Oct 30th, and file another one on Nov 15th.
Will all these follow-ups, I am sure, you will get the card before Dec 2nd.
Also, try to talk to your local congressman (On oct 15th) and ask them to send a communication to the USCIS office. that could also speed up the process.