Yes, I raised a Service Request.
I will list the details here in case someone needs help.
On my 75th day (Jan 20), I raised a service request.
On Jan 21, I've seen a message in Case History that an officer was assigned to my service request.
On Jan 28, the message on Jan 21st disappeared but the same message was repeated with the date Jan 28 (i.e., an officer was assigned ...)
On Jan 29 (around noon), I received an e-mail on my service request that I posted above.
On Jan 29, a couple of hours after I received the e-mail on my Service Request, I received an e-mail saying that "my New Card is Being Produced". Around the same time, I received a text message saying that there had been a change in my status.
On Jan 29, an hour after I saw "My New Card is being produced", I received an e-mail and text again, saying that my "my Case was approved"