can you tell me the exact steps to this method? I followed the steps listed on that page you linked, but I'm getting the same customer service people. It doesn't say "this is the Texas service center" or any other indication that I am actually speaking with an immigration officer. I think there is come confusion in the steps, I maybe following them in correctly. Here's what I did.
called: 1-800-375-5283. then pressed: 1, 2, 2, 6, 1, receipt #. After I enter the receipt number, it asks me if my receipt number starts with SRC. I press 1. Then it reads our the entire number and asks if it was correct. I press 1 again. The POJ method says to press 3 at this point, but there is no "3" option. Anyway, when I press 1 for that option, in the next menu I can press 3. After this is done, it gives me 4 more options. Option 4 (which the POJ method tells you to use) is something about if you have filed multiple cases together, etc. etc. But option 3 is about the fact that if it has been 60 days. I press the 4th option (about the multiple cases, as mentioned in POJ), and I get transfered to "customer service". The automated system says "transferring to customer service", it doesn't say if anything about immigration officer or any particular service center.
So can you tell me if I'm doing something wrong?